[Bug 38648] New: Microsoft Office 2013 Pro Plus: Can't be installed, installer errors out right away.

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[Bug 38648] New: Microsoft Office 2013 Pro Plus: Can't be installed, installer errors out right away.

Wine - Bugs mailing list
https://bugs.winehq.org/show_bug.cgi?id=38648

            Bug ID: 38648
           Summary: Microsoft Office 2013 Pro Plus: Can't be installed,
                    installer errors out right away.
           Product: Wine
           Version: 1.7.43
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [hidden email]
          Reporter: [hidden email]
      Distribution: ---

Created attachment 51570
  --> https://bugs.winehq.org/attachment.cgi?id=51570
Error report

Upon mounting and attempting to run setup.exe, you immediately get an error
saying that it has encountered a serious error and needs to close. It is
impossible to install Office because of this issue.

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[Bug 38648] Microsoft Office 2013 Pro Plus: Can't be installed, installer errors out right away.

Wine - Bugs mailing list
https://bugs.winehq.org/show_bug.cgi?id=38648

--- Comment #1 from Nikolay Sivov <[hidden email]> ---
What kind of installer is that - is it full dvd iso or a web downloader? Does
it work in 32bit prefix?

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[Bug 38648] Microsoft Office 2013 Pro Plus: Can't be installed, installer errors out right away.

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In reply to this post by Wine - Bugs mailing list
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--- Comment #2 from [hidden email] ---
(In reply to Nikolay Sivov from comment #1)
> What kind of installer is that - is it full dvd iso or a web downloader?
> Does it work in 32bit prefix?

This is a full ISO. 32-bit does not work either. This is a longstanding issue,
but I do not believe anyone has reported it up until now.

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[Bug 38648] Microsoft Office 2013 Pro Plus: Can't be installed, installer errors out right away.

Wine - Bugs mailing list
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Nikolay Sivov <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
            Version|1.7.43                      |1.7.38

--- Comment #3 from Nikolay Sivov <[hidden email]> ---
Does it have a trial version? Also please attach full terminal output for 32bit
iso in 32 bit wineprefix.

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[Bug 38648] Microsoft Office 2013 Pro Plus: Can't be installed, installer errors out right away.

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Maik Wagner <[hidden email]> changed:

           What    |Removed                     |Added
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                 CC|                            |[hidden email]

--- Comment #4 from Maik Wagner <[hidden email]> ---
Created attachment 51628
  --> https://bugs.winehq.org/attachment.cgi?id=51628
Backtrace Slackware wine 1.7.44

I would like to confirm this issue on Slackware 14.1 32-bit with
ProfessionalPlus 2013 32-Bit and winecfg set to Windows 7

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[Bug 38648] Microsoft Office 2013 Pro Plus: Can't be installed, installer errors out right away.

Wine - Bugs mailing list
In reply to this post by Wine - Bugs mailing list
https://bugs.winehq.org/show_bug.cgi?id=38648

--- Comment #5 from Maik Wagner <[hidden email]> ---
I got my version from this URL which takes you to the Microsoft Download page
(Microsoft account is required to download the img-file)
http://www.chip.de/downloads/Office-2013-Professional-Plus-32-Bit_43639877.html

[mwagner@localhost Schreibtisch]$ md5sum OfficeProfessionalPlus_x86_en-us.img
358743c86b9220befee8ae603f524643  OfficeProfessionalPlus_x86_en-us.img

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[Bug 38648] Microsoft Office 2013 Pro Plus: Can't be installed, installer errors out right away.

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--- Comment #6 from [hidden email] ---
The error with 32-bit is pretty much identical. No point of posting it, it just
does the exact same thing as 64-bit.

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[Bug 38648] Microsoft Office 2013 Pro Plus: Can't be installed, installer errors out right away.

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--- Comment #7 from Maik Wagner <[hidden email]> ---
Created attachment 51691
  --> https://bugs.winehq.org/attachment.cgi?id=51691
Backtrace Slackware wine 1.7.45

Still present in 1.7.45 - new  backtrace is attached.

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[Bug 38648] Microsoft Office 2013 Pro Plus: Can't be installed, installer errors out right away.

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[Bug 38648] Microsoft Office 2013 Pro Plus: Can't be installed, installer errors out right away.

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[Bug 38648] Microsoft Office 2013 installer crashes with exception code 0xe0000002 (requires OpenGL 4 support in Mesa)

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https://bugs.winehq.org/show_bug.cgi?id=38648

Anastasius Focht <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |download, Installer
             Status|UNCONFIRMED                 |RESOLVED
                URL|                            |https://docs.google.com/uc?
                   |                            |id=0B_nH11pCO8d_U2djUDJqVzI
                   |                            |wTFU&export=download
                 CC|                            |[hidden email]
         Resolution|---                         |UPSTREAM
            Summary|Microsoft Office 2013 Pro   |Microsoft Office 2013
                   |Plus: Can't be installed,   |installer crashes with
                   |installer errors out right  |exception code 0xe0000002
                   |away.                       |(requires OpenGL 4 support
                   |                            |in Mesa)

--- Comment #8 from Anastasius Focht <[hidden email]> ---
Hello folks,

that's not a Wine problem but rather with Mesa.

You're obviously using an open source graphics driver which doesn't have OpenGL
4 core profile support that is required here, hence the failure.

Resolving 'upstream'.

I have a dual GPU "Bumblebee" setup, one Intel HD4600 GPU using Mesa 10.6.x (GL
3.3 core profile) and NVIDIA GTX850M GPU with proprietary 352.21 blob (GL 4.4
core profile).

The installer fails with Intel/Mesa 10.6 (expected) and works fine with NVIDIA
blob.

Mesa 11.0 has OpenGL 4 core profile support now: http://mesamatrix.net/

$ sha1sum OfficeProfessionalPlus_x86_en-us.img
36a70d4d1a2f42282f4d7175a37264a57da35a91  OfficeProfessionalPlus_x86_en-us.img

$ du -sh OfficeProfessionalPlus_x86_en-us.img
667M    OfficeProfessionalPlus_x86_en-us.img

$ wine --version
wine-1.7.48-100-ge3c6777

Regards

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[Bug 38648] Microsoft Office 2013 installer crashes with exception code 0xe0000002 (requires OpenGL 4 support in Mesa)

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https://bugs.winehq.org/show_bug.cgi?id=38648

--- Comment #9 from Henri Verbeet <[hidden email]> ---
(In reply to Anastasius Focht from comment #8)
> Hello folks,
>
> that's not a Wine problem but rather with Mesa.
>
> You're obviously using an open source graphics driver which doesn't have
> OpenGL 4 core profile support that is required here, hence the failure.
>
That's sort of correct, but not quite. We don't require OpenGL 4 for shader
model 4, see shader_glsl_get_caps() in wined3d for details. The main thing
that's blocking SM4 on Mesa is ARB_geometry_shader4 / GLSL 1.50. The latter in
particular is only available on core contexts in Mesa. Matteo is working on
making wined3d support those, at which point the requirement would become
something like OpenGL 3.2 or 3.3. You can hack shader_glsl_get_caps() to set
"shader_model" to 4 and it will sort of work, provided you don't try to use
geometry shaders.

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[Bug 38648] Microsoft Office 2013 installer crashes with exception code 0xe0000002 (support for Mesa OpenGL >= 3.2 core profiles required, Shader Model 4, GLSL 1.50)

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https://bugs.winehq.org/show_bug.cgi?id=38648

Anastasius Focht <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |REOPENED
          Component|-unknown                    |directx-d3d
         Resolution|UPSTREAM                    |---
            Summary|Microsoft Office 2013       |Microsoft Office 2013
                   |installer crashes with      |installer crashes with
                   |exception code 0xe0000002   |exception code 0xe0000002
                   |(requires OpenGL 4 support  |(support for Mesa OpenGL >=
                   |in Mesa)                    |3.2 core profiles required,
                   |                            |Shader Model 4, GLSL 1.50)
     Ever confirmed|0                           |1

--- Comment #10 from Anastasius Focht <[hidden email]> ---
Hello Henri,

thanks for the clarification.

I'm reopening the ticket then to capture this feature (might be potentially a
dupe of existing bugs reports).

If the summary is still not correct feel free to correct it ;-)

Regards

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[Bug 38648] Microsoft Office 2013 installer crashes with exception code 0xe0000002 (support for Mesa OpenGL >= 3.2 core profiles required, Shader Model 4, GLSL 1.50)

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[Bug 38648] Microsoft Office 2013 installer crashes with exception code 0xe0000002 (support for Mesa OpenGL >= 3.2 core profiles required, Shader Model 4, GLSL 1.50)

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--- Comment #11 from Maik Wagner <[hidden email]> ---
Created attachment 52155
  --> https://bugs.winehq.org/attachment.cgi?id=52155
Backtrace Slackware wine 1.7.50

Hello everyone,

I have experienced a crash starting the installer using the following download:

bash-4.2$ sha256sum OfficeProfessionalPlus_x86_en-us.img
6b0d4ca11513502bc084178807e74ca14beffc6cc5ae8f76a30d5a9704d5f707
OfficeProfessionalPlus_x86_en-us.img

Backtrace is attached.

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[Bug 38648] Microsoft Office 2013 installer crashes with exception code 0xe0000002 (support for Mesa OpenGL >= 3.2 core profiles required, Shader Model 4, GLSL 1.50)

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Anastasius Focht <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Blocks|                            |36789

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[Bug 38648] Multiple games and applications need support for Mesa OpenGL >= 3.2 core profiles, Shader Model 4, GLSL 1.50 (Microsoft Office 2013 installer, .NET/XNA games)

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Anastasius Focht <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|REOPENED                    |NEW
            Summary|Microsoft Office 2013       |Multiple games and
                   |installer crashes with      |applications need support
                   |exception code 0xe0000002   |for Mesa OpenGL >= 3.2 core
                   |(support for Mesa OpenGL >= |profiles, Shader Model 4,
                   |3.2 core profiles required, |GLSL 1.50 (Microsoft Office
                   |Shader Model 4, GLSL 1.50)  |2013 installer, .NET/XNA
                   |                            |games)

--- Comment #12 from Anastasius Focht <[hidden email]> ---
Hello folks,

refining the summary for collecting more apps and games here.

Regards

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[Bug 38648] Multiple games and applications need support for Mesa OpenGL >= 3.2 core profiles, Shader Model 4, GLSL 1.50 (Microsoft Office 2013 installer, .NET/XNA games)

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Matthew Millar <[hidden email]> changed:

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[Bug 38648] Multiple games and applications need support for Mesa OpenGL >= 3.2 core profiles, Shader Model 4, GLSL 1.50 (Microsoft Office 2013 installer, .NET/XNA games)

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--- Comment #13 from Matthew Millar <[hidden email]> ---
Created attachment 52221
  --> https://bugs.winehq.org/attachment.cgi?id=52221
Patch to hardcode 'shader_model = 4' for use when compiling on systems with
mesa

As I understand it, this issue is the result of flawed logic in the
shader_model selection criteria resulting in shader_model variable in
dlls/wined3d/glsl_shader.c being set to 2 or 3, when it should be 4 for Mesa.

In my case dxgi was locating a 'VMware Inc.' graphics card, when it should have
been locating an Intel.

Mystral on freenode #winehackers suggested 'you can try to hack
shader_glsl_get_caps() to always set shader_model to 4; in
dlls/wined3d/glsl_shader.c'.

After removing the selection logic and specifying shader_model = 4, then
re-compiling, the graphics card was correctly identified and Microsoft Office
2013 installer didn't crash at this stage.

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[Bug 38648] Multiple games and applications need support for Mesa OpenGL >= 3.2 core profiles, Shader Model 4, GLSL 1.50 (Microsoft Office 2013 installer, .NET/XNA games)

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--- Comment #14 from Henri Verbeet <[hidden email]> ---
(In reply to Matthew Millar from comment #13)
> As I understand it, this issue is the result of flawed logic in the
> shader_model selection criteria resulting in shader_model variable in
> dlls/wined3d/glsl_shader.c being set to 2 or 3, when it should be 4 for Mesa.
>
No, you're misunderstanding the issue. We can't currently do shader model 4 on
Mesa, so "3" is correct. The subset of shader model 4 that the office installer
needs happens to work, but geometry shaders for example would fail.

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