[Bug 43887] New: Black Screen on office2013

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[Bug 43887] New: Black Screen on office2013

Wine - Bugs mailing list
https://bugs.winehq.org/show_bug.cgi?id=43887

            Bug ID: 43887
           Summary: Black Screen on office2013
           Product: Wine-staging
           Version: 2.17
          Hardware: x86-64
                OS: Linux
            Status: UNCONFIRMED
          Severity: normal
          Priority: P2
         Component: -unknown
          Assignee: [hidden email]
          Reporter: [hidden email]
                CC: [hidden email], [hidden email],
                    [hidden email]
      Distribution: ---

Created attachment 59497
  --> https://bugs.winehq.org/attachment.cgi?id=59497
Crash report off the program

I've installed Office2013 in a new prefix and every done well, but when I start
some office program I have a black screen only.

I've try to use ddr=gdi but the crash in attachment has happen.

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[Bug 43887] Black Screen on office2013

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https://bugs.winehq.org/show_bug.cgi?id=43887

--- Comment #1 from Nikolay Sivov <[hidden email]> ---
Attach full output please, not just a crash trace. How did you install it? Was
it online installer or full disk image?

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[Bug 43887] Black Screen on office2013

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In reply to this post by Wine - Bugs mailing list
https://bugs.winehq.org/show_bug.cgi?id=43887

--- Comment #2 from Ronaldo <[hidden email]> ---
Created attachment 59499
  --> https://bugs.winehq.org/attachment.cgi?id=59499
Execution Log

Execution log of the system in terminal.

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[Bug 43887] Black Screen on office2013

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https://bugs.winehq.org/show_bug.cgi?id=43887

--- Comment #3 from Nikolay Sivov <[hidden email]> ---
Hi, Ronaldo.

This is your problem:

---
fixme:d3d10:D3D10CreateDevice1 WARP driver not implemented, falling back to
hardware.
fixme:dxgi:DXGID3D10CreateDevice Ignoring flags 0x30.
fixme:dxgi:dxgi_check_feature_level_support Ignoring adapter type.
fixme:winediag:dxgi_check_feature_level_support None of the requested D3D
feature levels is supported on this GPU with the current shader backend.
---

You'll have to set MaxVersionGL registry value, see
https://wiki.winehq.org/Useful_Registry_Keys.

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[Bug 43887] Black Screen on office2013

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https://bugs.winehq.org/show_bug.cgi?id=43887

--- Comment #4 from Ronaldo <[hidden email]> ---
I've tried to set MaxVersionGL but I doesn't have sucess. What more can I do to
solve this problem?

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[Bug 43887] Black Screen on office2013

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https://bugs.winehq.org/show_bug.cgi?id=43887

--- Comment #5 from Ronaldo <[hidden email]> ---
(In reply to Nikolay Sivov from comment #1)
> Attach full output please, not just a crash trace. How did you install it?
> Was it online installer or full disk image?

I've installed the system with the iso in hd, with full disk image. I've
installed the default setup.

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[Bug 43887] Black Screen on office2013

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--- Comment #6 from Ronaldo <[hidden email]> ---
Created attachment 59500
  --> https://bugs.winehq.org/attachment.cgi?id=59500
New log using MaxVersionGL.

New log with the MaxVersionGL in regedit.

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[Bug 43887] Black Screen on office2013

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In reply to this post by Wine - Bugs mailing list
https://bugs.winehq.org/show_bug.cgi?id=43887

Matteo Bruni <[hidden email]> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
            Product|Wine-staging                |Wine
          Component|-unknown                    |-unknown

--- Comment #7 from Matteo Bruni <[hidden email]> ---
(In reply to Ronaldo from comment #6)
> Created attachment 59500 [details]
> New log using MaxVersionGL.
>
> New log with the MaxVersionGL in regedit.

I think that these messages:

fixme:winediag:dxgi_check_feature_level_support None of the requested D3D
feature levels is supported on this GPU with the current shader backend.
err:winediag:wined3d_adapter_init GL_ARB_compatibility not supported,
requesting context with GL version 3.2.
err:wgl:X11DRV_wglCreateContextAttribsARB Context creation failed (error 1)
err:wgl:X11DRV_wglCreateContextAttribsARB Context creation failed (error 1)

mean that your GPU / driver doesn't support OpenGL 3.2+. I see that you report
a  "Mesa DRI Intel(R) Ironlake Mobile" GPU in your first attachment and indeed
it looks like that only supports OpenGL 2.1.

Can you try to run Wine with the LIBGL_ALWAYS_SOFTWARE=1 environment variable?
Something like:

env LIBGL_ALWAYS_SOFTWARE=1
WINEPREFIX="/home/ronaldo/.local/share/wineprefixes/Office2013" /usr/bin/wine
C:\\windows\\command\\start.exe /Unix
/home/ronaldo/.local/share/wineprefixes/Office2013/dosdevices/c:/users/ronaldo/Start\
Menu/Programs/Microsoft\ Office\ 2013/Word\ 2013.lnk

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